Recover revenue lost to cancellations
Large ABA organizations recover revenue lost to cancellations and no-shows by re-filling each open slot the moment it opens, instead of leaving a scheduler to chase it. Infinite Suite OS runs the Recovery Waterfall: an eight-tier coverage ladder that turns a cancelled or no-show session back into care the client is already authorized for.
One callout, seen from every seat
It is 6:47 AM in an ABA clinic. If you run a clinic, work in one, or love someone who does, you have lived this morning.
Texts the clinic: fever, no session today. She feels guilty. She has no idea if a makeup is even possible, so she does not ask.
Sees the text over coffee. Opens the EMR, a spreadsheet, and a group chat. Starts calling down a list from memory while two more callouts land.
Hears the hole in today’s schedule. Starts juggling: who is credentialed, who is authorized, who will the child accept, and what does the payer allow.
Gets the message that the 9 AM canceled. That is three hours gone from this week’s paycheck. Nobody offers a replacement shift, because nobody has time to find one.
Closes the books on another day where authorized, funded, clinically necessary hours simply evaporated. The EMR recorded it perfectly. It recovered nothing.
The EMR stored what happened. Nothing in the building fought to recover the hour, pay the person who could save it, or hand the family a one-tap makeup.
A cancellation becomes a kept session, in four moves
This is the exact flow you can walk in the demo with a mock family and mock staff, shown on fictional data. No slides, the software itself.
A parent cancels
In the family app, the cancellation offers the family exactly one choice of three makeup paths: a new makeup session, sprinkling the minutes across the week inside windows the family set, or a BCBA telehealth hour. Only the chosen path executes.
The shift posts to SubPool
Qualified staff see the open shift with the drive distance and the bounty points, and claim it by consent. Nobody is ever auto-assigned, and the placement math refuses any double-booking for the client or the staffer.
The family gets the update
The claimed coverage comes back to the family app for a yes. Makeup time only lands inside the before and after windows the family pre-set themselves, and either side can change their windows anytime.
The session lands on the schedule
The recovered session appears on the calendar where the hole was. Hours kept, revenue kept, and the session note is drafted for human review, never auto-finalized.
How the waterfall hunts for coverage
The instant a slot opens, the ladder starts hunting, from the child’s own team down to an honest miss on the record. Nothing books without the family’s yes.
The child’s own team
The open slot is offered first to the RBTs already assigned to that learner, the people the child already trusts.
A makeup session
If the team cannot cover it, the demo slots a fresh makeup session into an open window on the calendar.
Sprinkle the minutes
The authorized minutes can spread across the standing week instead, but only inside the windows the family set.
The consented SubPool™
The shift posts to every qualified, consented staffer nearby, with the drive distance shown. Nobody is auto-assigned.
The bounty
A $5 to $35 bounty is attached so pulling coverage is worth it, claimed by consent, and run back through FLSA overtime math.
The family’s one choice
The family sees a single, clear makeup choice in Care Pocket™ and confirms it. Nothing books without their yes.
The telehealth catch
When no in-person coverage exists, a BCBA telehealth hour can catch the session inside the plan.
The honest miss
If nothing compliant exists, the miss is written to the record, never hidden. The demo shows the floor, not just the wins.
The recovery numbers, stamped
Three headline figures from our published Monte Carlo model of a 65-client clinic. Each is a modeled projection, not a promise.
For a 65-client clinic in the published simulation, about 6,627 hours at the median.
Modeled, not a guaranteeShare of authorized hours actually delivered with the full waterfall running, versus the hours that quietly evaporate without it.
Modeled, not a guaranteeThe eight-tier ladder starts hunting the instant a slot opens instead of waiting for a scheduler to notice.
Modeled, not a guaranteeCalendar basis: the published model runs a 65-client clinic scheduled Monday through Friday; weekend operating days are not part of the model. Your operating calendar changes this number. The walkthrough runs the model on yours.
Questions buyers ask
How can ABA organizations recover revenue lost to cancellations and no-shows?
When a session cancels or a client no-shows, Infinite Suite OS opens a Recovery Waterfall on that slot: an eight-tier ladder that offers the hour first to the child's own team, then a makeup, then sprinkled minutes across the week, then a consented staffing marketplace with a small bounty, then a BCBA telehealth catch, and finally an honest miss on the record if nothing compliant exists. The goal is to deliver care the client was already authorized for, not to add hours.
Does the Recovery Waterfall add or bill more hours than were authorized?
No. It only re-delivers sessions that were already authorized and then lost to a cancellation or callout. Dosage and the clinical plan belong to the BCBA. Infinite Pieces is not a billing system of record and never sets or recommends a child's hours.
What do clinics use today, and why is this different?
Most clinics rely on an EMR of record plus texting, spreadsheets, and a scheduler making calls on a chaotic morning. Those systems record that an hour was lost. The Recovery Waterfall is built to recover the hour, pay the staffer who covers it by consent, and give the family a one-tap makeup, all inside payer and consent rules.
Are the ROI numbers real customer results?
No. Every recovery figure is a modeled projection from a published 200-year Monte Carlo simulation of a 65-client clinic, stamped 'Modeled, not a guarantee.' The product is at demo stage and is shown on fictional data with no PHI; your real numbers are validated in a pilot. The full methodology and assumptions are published on the Recovery Math page.
Is this an alternative to CentralReach or an all-in-one EMR?
Infinite Pieces starts beside your current EMR with no migration and focuses on the one thing legacy platforms do not do: actively recover cancelled and no-show sessions. It is built to expand into a fuller operating system over time. The comparison page covers how it differs from all-in-one EMRs.
Precision over volume. Continuity, not dosage.
Infinite never recommends or increases a child’s hours, the BCBA owns the plan. It recovers sessions that were already authorized and then lost to a cancellation or callout, so approved care actually gets delivered. And it shows whether those hours are producing progress, not just whether they were billed.
See it on your real numbers.
Twenty minutes with the founder, walking the Recovery Waterfall on your clinic’s weekly numbers. Founding clinics forming now.
Public tools use clinic-level estimates only, no client names or PHI. ROI and recovery figures are modeled projections, validated against your real numbers in the pilot.